In a bid to attract customers to its decision support systems, Tandem has initiated a new information delivery program in the Asia-Pacific region. Contrary to its traditional proprietary hardware image, Tandem sources say major components of the information delivery program include end-to-end consulting services and alliances with software providers for its software and hardware solutions.
Rich Ghiossi, director of Tandem's decision support business unit, says customers in need of a data warehousing solution will be able to pilot applications in a large-scale context with the setup of Tandem's "solution factory". Ghiossi says the retrieval of useful information hidden away in corporate databases has emerged as one of the most potent breakthrough business applications of the 1990s, and that the Tandem program is a "cycle that starts by helping users map information to specific business goals.
"From a business perspective, information equals knowledge and actions. But our experiences designing and installing information delivery systems for customers have taught us we need to move beyond the IT department and determine just what the end-users of this system need to know," he said.
Ghiossi hopes customers will feel confident in the knowledge that Tandem has more than 150 trained specialists in data warehousing, parallel architecture, large databases, client/server computing, overall integration and system performance.