HP has introduced Big Data capabilities to HP Service Anywhere, the Software-as-a-Service (SaaS) IT service management (ITSM) solution.
The SaaS platform is powered by HP’s Big Data platform, Haven technology.
General manager, HP software, HP South Pacific, Branko Bugarski, said, “Applying real-time data analysis to the service desk adds insight and value to help IT teams in SMEs or enterprises support complex user needs, process incidents faster, reduce tickets and deliver high-quality services.”
HP said the solution combines Big Data with social collaboration, asset management, automation and search technology to deliver connected intelligence to the IT service desk.
Information and financial services company, Eli Global Group, said it entrusted HP with transforming its existing IT ticketing system through implementation of HP Service Anywhere and it was able to translate its business requirements.