Australians happy with telcos

Australians happy with telcos

Record high results in Telecommunications National Customer Satisfaction Survey

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Australians are particularly satisfied with their telecommunication providers according to the latest survey from Communications Alliance.

The telecommunications industry body commissioned the tenth survey in a quarterly series from Roy Morgan Research.

Results found a record high in the number of customers satisfied, very satisfied or neutral about the service they receive.

High increases were recorded across overall satisfaction, satisfaction with complaint handling, the ease of understanding bills and contacting service providers.

Seventy-six per cent of respondents were satisfied/neutral in the understanding of their bills. This has risen by seven per cent since the survey was initially conducted in early 2013.

In this same period, results also reveal an increase from 69 to 80 per cent in customer satisfaction with the ease of contacting their service provider.

Communication Alliance said the introduction of the Telecommunications Consumer Protection (TCP) Code in late 2012 has contributed to a reduction in customer complaints by more than 40 per cent.

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Tags TelecommunicationsTelecommunications Consumer Protection CodeRoy Morgan ResearchCommunication Alliance


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