A move to the Cloud has helped aged care software provider, iCareHealth, win new clients.
The company engaged Australian software developer Readify to help it cope with ever-increasing demand for aged care services and new client acquisitions.
iCareHealth needed its software to scale up tenfold to cater for clients operating large facilities. Its products are used in the provision of care to more than 50,000 residents for clinical and care management and more than 30,000 residents for medication management.
Readify built the new software from scratch on the Cloud and migrated iCareHealth to Microsoft Azure.
iCareHealth CTO, Craige Pendleton-Browne, said the move had helped improve iCareHealth’s saleability and marketability as the company was acquired by Telstra Health following the software revamp.
“We are having conversations with prospects we previously wouldn’t have had, and have already won significant new clients from our key competitors since implementation,” Pendleton-Browne said.
“Readify have been instrumental in helping us re-architect our system to enrich the experience of community and residential aged care. The partnership has enabled us to accomplish exactly what we needed in the right timeframe.”
The move to Microsoft Azure has improved iCareHealth’s continuous integration, providing automated unit and automated functional testing. The organisation’s speed of development is much faster, enabling it to use multiple environments to go to market sooner.
“We recently moved a client to Azure. The whole process took only a couple of days, with the actual upgrade process taking just 45 minutes. The Cloud allows us to move with that kind of speed,” Pendleton-Browne said.
“Many of our clients don’t have dedicated IT people to manage infrastructure and the cloud also means they get access to upgrades much quicker. Their backups are also managed centrally in the cloud.
“Readify’s continuous delivery approach resulted in a higher level of client satisfaction and a major increase in engagement, it enables us to evaluate changes and incorporate feedback before a new release hits the market.”
The software works on mobile, which means nursing and care staff can access and capture information at the point of care, rather than back at the nursing station.
The new design also streamlines processes and improves the layouts and responsiveness of the software, which helps bring more clinical information to the fore.
“Readify helped us introduce a residents’ profile page where users can see at a glance a resident’s interests, from their footy team to their favourite treat. It truly supports our focus on consumer-directed care,” Pendleton-Browne said.