Unified communications company, ShoreTel, has announced that HP South-Pacific has been signed as a member of ShoreTel’s champion partner program.
As part of the agreement, HP South-Pacific will serve as the company’s reseller, providing services solutions across ShoreTel’s entire product suite, including technical architecture, consulting, outsourcing and support services.
HP South-Pacific enterprise group country consulting manager, Michael Grossfeldt, said the partnership will aim to meet the regional demand for unified communications and contact centre solutions in the mid-market.
“To help improve business processes and workplace productivity, organisations need modern communications systems that connect the right people with the right information simply and efficiently. As such, there is a growing demand for sophisticated unified communications and contact centre solutions in the mid-market in our region,” he claimed.
ShoreTel Asia-Pacific vice-president and managing director, Frederic Gillant, highlighted recent findings from Australian research firm, Telsyte, that identified a significant spike in mid-market demand for unified communications.
In Telsyte’s Australian Enterprise Communications Market Study 2015 study, it found that while 90 per cent of Australian businesses in the mid-market have not yet deployed unified communications, 32 percent plan to deploy UC in 2015.
As such, Gillant stressed the opportunity for mid-market organisations to replace their analog or under-performing IP telephony systems with a sophisticated UC solution.
Gillant also said ShoreTel’s distributed architecture combined with HP’s broad services presence will provide a great unified communications model for organisations with geographically dispersed operations.
“HP has a massive services footprint across the South-Pacific region and is able to bundle an HP Networking platform with ShoreTel UC to provide a complete solution for clients that are either replacing a legacy system or upgrading an under-performing IP telephony environment,” he added.