Optus Business has formed a strategic relationship with xMatters to deliver its on-demand Cloud to Australian enterprise and government customers using Optus PowerOn Cloud.
xMatters’ intelligent communications layer enables IT teams to alert stakeholders to service disruptions, technical issues, external emergencies or other business interruptions.
The company plans to make the xMatters communications solution available to customers as a standalone service, while also creating integrated service bundles for key industry verticals.
Optus Business managing director, John Paitaridis, said the strategic partnership between Optus Business and xMatters offered enterprise and government organisations a modern intelligent cloud IT communications solution to provide real-time alerting and communication for mission-critical information.
"Our goal is to support Australian businesses to deliver a superior experience to their customers by combining process expertise with Optus' ICT solutions, we believe this capability is unique and compelling,” he said.
Optus Business provides end-to-end ICT solutions including mobile, telephony, business network services, managed services, security, contact centre and datacentre capabilities.
xMatters' technology automatically pinpoints and alerts the required individuals, IT teams and/or external service providers needed to coordinate and collaborate to quickly produce a resolution to rectify a critical IT or business disruption.
xMatters chief executive, Troy McAlpin, said the relationship with Optus Business would enable organisations in Australia to better integrate rapid and intelligent communications services across their business operations.
“Adding application capability to Optus Business’ end to end ICT solutions will help enterprises embrace new levels of communications services," he said.
"We’re thrilled to enter into this relationship with Optus, and look forward to joint success in Australia and the region.”