Federal minister for Communications, Malcolm Turnbull, gave the keynote address to open CeBit Australia's eGovernment conference, laying out the Government's agenda for its new Digital Transformation Office, but not providing much in the way of specifics.
Turnbull said the newly launched DTO’s mission will be to look at how government can better utilise new technologies and data, and rethink how public services are designed and delivered.
“The government sector represents at least a third of the economy, so by delivering digital services that are easier to access and simpler to use, people will save time when dealing with the government, having an efficiency ripple affect across the whole economy. We should aim to be the leading digital economy in the world. That should be our goal," he said.
Turnbull said the agency's focus is not chasing savings for its own sake, but that to focus on creating easier access to government services digitally, similar to the NSW state government. Once achieved, this will cause savings in efficiencies and customer convenience, as less citizens need to visit physical offices.
“The DTO will design services that are more simple and straightforward, and that anyone will be able to access services from start to finish using their mobile device. It could be one of the most exciting government projects as we work towards improving the customer’s experience for its citizens."