Interactive Intelligence has launched its PureCloud Collaborate and PureCloud Communicate services from Amazon Web Services' Sydney datacentre.
First announced for US customers in March on AWS US East Region, these collaboration and communications Cloud services are now available from Amazon’s datacentre in the AWS Asia Pacific Region.
The services are the first to be offered from the company’s new multitenant, enterprise-grade PureCloud platform, which is based on modern, distributed cloud architecture.
It is a unified, single-platform Cloud solution running applications for multiple use cases: collaboration, communications, and next up customer engagement.
Interactive Intelligence vice president for Japan Australia and New Zealand, Brendan Maree, said by offering an alternative to siloed, consumer-grade Cloud apps that were actually built on client-server architecture, businesses could get simple deployment and management, along with maximum reliability, security and scalability.
“Equally important, users benefit from a consistent experience across devices and operating systems, and easy to use interfaces,” he said.
The PureCloud Collaborate and Communicate services offer real-time enterprise collaboration tools, such as searchable employee profile information, instant messaging, multi-user chat rooms, multi-party video conferencing, and desktop sharing help increase productivity.
Integrated content management offers cloud-based storage and easy sharing of documents, images and other content both inside and outside the organisation for simple, secure and efficient team-based collaboration.
IP PBX capabilities, including auto-attendant, call recording, speech recognition and unified messaging meet the needs of the largest organisations.
While support for multiple voice, video and mobile endpoints extends communications and collaboration to any device, including landlines, for a more productive mobile workforce.
The PureCloud Collaborate and Communicate services will be offered to businesses throughout Australia and New Zealand by Interactive Intelligence resellers, and the company’s direct salesforce.
PureCloud Collaborate is currently generally available as an unlimited free service to an unlimited number of users.
PureCloud Communicate is expected to be generally available in June.
It will include all PureCloud Collaborate functionality, and add telephony features such as IP PBX, fax, audio conferencing, remote survivability and advanced phone features. Pricing has not yet been released.