Australian Cloud services provider, Bulletproof (ASX:BPF), has increased its focus on the southern region of Australia with the hire of Neil Waller as Bulletproof southern region manager.
Waller will be based in the company’s Melbourne office and will lead the southern region sales team, and be in charge of growing Bulletproof's Cloud service portfolio in the region and enhancing its customer service experience – including technical support and ongoing service delivery management.
Prior to joining Bulletproof, Waller was head of install base sales at Rackspace. He also previously served in the company as senior account manager. He will report directly to the company’s director of sales and marketing, Mary Randall, who also made the switch from Rackspace to Bulletproof in mid-2013.
According to Bulletproof founder and CEO, Anthony Woodward, Waller’s appointment was part of the next stage in ramping up the company’s activity for the year.
He mentioned that Bulletproof’s latest recruit comes off the back of a year of growth, which saw the acquisition of Cloud consulting company, Pantha, in December. It also reported a 46.5 per cent increase in total revenue for the half year ending December 2014 to $11.9 million.
Bulletproof also opened a dedicated Melbourne office last year to deliver localised support for existing clients while simultaneously growing its portfolio of clients in the region.
“We’ve had a phenomenal 12 months — opening up a Melbourne office, acquiring Pantha, adding on some big client names to our roster as well as increasing total revenue. We’re looking to continue that momentum in 2015 and Neil’s addition to our team is just one of the many steps we’re taking to make that happen,” he said.
Waller mentioned that he intends to use his past experience to challenge the market and focus on customer service.
“Customers want real people to talk to when they need assistance or advice — someone who is easily accessible and available, and a lot of companies fail to provide this service. I’m looking forward to hitting the ground running to growing Bulletproof’s team and presence in the region,” he added.