NEC Australia has won multi-million dollar contract to supply telephony solutions and services to Victoria’s Emergency Services Telecommunications Authority (ESTA).
ESTA is the critical link between the Victorian Community and the State’s emergency service agencies.
Under the terms of the deal, NEC Australia will maintain and support the telephony solutions and services, including the state’s triple zero communications (emergency communications) platform to enable a robust service with a highly reliable, fault tolerant platform that ensures continuous emergency services for Victorian Government agencies across the State.
The improvement of reliability and uptime of the network will provide greater support to ESTA’s mission critical operational communications infrastructure that is key to ensuring reliable, continuous and effective customer services for ESTA’s emergency call-taking and dispatch services for Police, Fire, Ambulance and VICSES.
The seven year contract covers the organisation’s telephones, including SV9500 PABX units and a Genesys call centre Solution.
The project will see NEC Australia manage enhancements of a fully integrated communications solution, including email routing and management, web chat routing, short message service routing, social media routing, mobile applications and agent desktop tools.
NEC Australia managing director, Tetsuro Akagi, said the company was honoured to work with ESTA to contribute to the evolution of Australia’s social infrastructure advancement through technology.
“NEC prides ourselves with a long history of working with the Victorian Government to implement technologies that better support the citizens of Victoria.”
The solution has a roadmap that not only enhances the current media but also takes into consideration any new and emerging technologies, according to a company statement.
NEC's also hold government contracts with Box Hill Hospital, Northern Territory Government and South Australian Government.