ACA warns ISPs
The Australian Communications Authority (ACA) has fired a warning shot at the telecommunications industry after an Internet service provider’s (ISP) recent advertising campaign. The ACA directed Just Internet to comply with the industry’s self-regulatory code of conduct after the ISP offered Internet connection to customers for less than $10 a month. The ACA claims the company failed to make it clear the offer was only available to customers pre-selecting Just Internet for timed long-distance calls for 12 months. The industry ombudsman has received more than 600 complaints about the offer since October. The ACA is also looking at an issue relating to a Telstra mobile service offering.
Packeteer extends free training
Applications performance vendor Packeteer is offering free product training to its channel partners in an attempt to generate good will and increase sales. More than 80 Australian engineers have completed the course since it started in August and the vendor plans to continue the scheme until June 2003. The training has been conducted by Packeteer and hosted by its distributors Express Data and LAN Systems at Sydney, Melbourne, Brisbane and Perth. A session is scheduled for Canberra in the new year. The two-day Level One Certification course – which covers the PacketShaper traffic management system and the AppCelera content acceleration products – would normally cost a channel partner $1,800.
SurfControl’s online training
Web and e-mail filtering specialist SurfControl is offering online sales certification for its channel partners. Accessed through its new Reseller Central Web site, it offers eight online training modules and a one-hour exam where partners can test their knowledge without fear of embarrassment. Charles Heunemann, managing director of SurfControl Australia, said the program was in line with plans to increase channel revenue from 60 per cent to 100 per cent by the end of the financial year.