Enghouse Interactive has attained Gold Application Development and Communications competencies, distinguishing itself within the top one percent of Microsoft’s partner ecosystem.
“By achieving a gold competency, partners have demonstrated the highest, most consistent capability and commitment to the latest Microsoft technology,” says Phil Sorgen, Corporate Vice President, Worldwide Partner Group, Microsoft.
“These partners have a deep expertise that puts them in the top 1 percent of our partner ecosystem, and their proficiency will help customers drive innovative solutions on the latest Microsoft technology.”
To earn a Microsoft gold competency, partners must successfully complete exams (resulting in Microsoft Certified Professionals) to prove their level of technology expertise, and then designate these certified professionals uniquely to one Microsoft competency, ensuring a certain level of staffing capacity.
They also must submit customer references that demonstrate successful projects (along with implementing a yearly customer satisfaction study), meet a revenue commitment (for most gold competencies), and pass technology and/or sales assessments.
“We have enjoyed working with the Microsoft Partner Network for more than twelve years and are honoured to be recognised for our commitment and excellence in supporting Microsoft Lync, as well as for our expertise in contact centre and customer experience solutions,” adds Ernie Wallerstien, President of North American Channels, Enghouse Interactive.
Enghouse Interactive’s portfolio of contact centre and customer interaction solutions offer Unified Communications integrated contact centre offerings - Enghouse Interactive Communications Centre (EICC), which is native to the Lync environment, also offers the ability to dial from Microsoft Dynamics CRM – right out of the box.
For Wallerstien, attaining the Microsoft Communications competency demonstrates partner expertise in videoconferencing, voice over Internet protocol and instant messaging.