NEC Australia has partnered Cisco to deliver the core ICT infrastructure for Victoria’s newly $447.5 million redevelopment of Eastern Health’s Box Hill Hospital.
The new Box Hill Hospital facility opened on September 30, 2014, and is now the major referral centre for residents of the eastern region of Melbourne.
The project is the result of a $447.5 million redevelopment funded by the Victorian Government and delivered by the Victorian Department of Health and Eastern Health, offering patients a contemporary and technologically advanced healthcare facility.
As part of the redevelopment, Box Hill Hospital wanted to improve the interaction clients had with doctors.
To achieve this, it set out to enhance its capabilities with the introduction of a new Business Service Centre, which interfaces with critical functions at the hospital, such as ‘code blue’, patient enquiries and messaging.
The Business Service Centre serves as the central point for staff to report holiday leave, on-call schedules, duress and security incidents.
The hospital also wanted to transition modernise messaging, which previously relied on an ageing system for paging.
Following a competitive tender in 2012, Box Hill Hospital awarded NEC Australia the role of prime contractor for ICT infrastructure deployment at the new facility.
Based on the strengths of NEC Australia’s proposal, it was appointed to lead the design, procurement and implementation of the new building’s ICT network, telephone system and datacentre.
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Broadly, NEC proposed a Cisco Unified Communications solution combined with a Cisco datacentre architecture that offered the hospital high level redundancy solution that offered the required level of business continuity.
In addition NEC redesigned the switchboard consoles to improve efficiency and offered a turnkey solution that replaced the hospital’s legacy paging system with a fully converged messaging platform.
According to a company statement, NEC Australia’s investments in Victoria offered Box Hill Hospital a strategic advantage due to its close proximity to NEC Australia’s headquarters in Melbourne, Victoria.
Box Hill Hospital’s internal project team were able to access the full spectrum of NEC’s globally resources to developed innovation for Eastern Health. NEC has now set the standard for future ICT projects.
After commencing the project in April 2013 with major ICT partner Cisco, NEC opened opportunities for local partners such as ASCOM, SPOK, Wavelink to deliver a full integrated health care solution.
NEC leads the two stage deployment over the next one-and-a-half years to deliver Box Hill Hospital a robust and sustainable ICT platform that enables delivery of superior healthcare.
Other Australian customers that have benefited from NEC’s unified communication, data and application integration services include Epworth Eastern Private Hospital, NSW Health, SA Health, WA Health and the Northern Territory Government.
Internationally, key health customers include Tokyo University Hospital, UCLA Medical Centre and more.
A major ongoing benefit to Box Hill Hospital is its access to NEC experts who can deliver immediate on-site support when required. NEC’s headquarters also house its national R&D design laboratories and its 24 x 7 operations support and training centres.
To enhance internal communications at Box Hill Hospital, NEC supplied a comprehensive digital display and signage system, including commercial displays, touchscreens and NEC Live digital communications software with embedded signage players.
NEC commercial panels have been installed into each of the hospital’s new operating theatres to assist surgeons and theatre staff with impressive screened detail of the undergoing operation.
To enhance staff education and career development, all the training and teaching spaces at the hospital have implemented NEC large format touchscreens, giving staff a more collaborative interactive experience in their training environment.
Further, NEC Live will drive internal digital communications, with staff updates being displayed on NEC commercial displays throughout the new facility, including content around health and safety, directional signage, way finding, emergency messaging as well as integration into administration support, including room bookings, queue systems and call centre data.