Telstra has announced it will provide all of its BigPond Internet customers with a two-week rebate on their monthly service bill, as well as access to free antivirus, firewall and spam filters as compensation for email service disruptions which have occurred over the past fortnight.
The ISP has also confirmed the email service disruptions were the result of a massive increase in email traffic derived from the Swen worm.
Telstra claimed the Swen worm has contributed a 20 to 30 per cent increase in email traffic across its BigPond mail service, resulting in massive delays to both the delivery and receipt of its customers’ emails.
BigPond broadband chief, Justin Milne, said the provision of antivirus, spam and firewall filters to all of its customers would help cut down the number of virus infected emails hitting inboxes.
Access to the software will be available for three months free of charge. Customers wishing to continue using these products after the three month period will be charged $2.50 on top of their monthly usage bill.
As well as providing customers with a credit rebate and antivirus software, Milne said Telstra would have increased its network capacity across its mail service by 30 per cent by the end of this weekend.
By the end of 2003, Telstra would have doubled the capacity of its email network compared to that in place at the beginning of October, he said.
Although the ISP’s email servers had been running “up to speed” over the past two days, individual users might still experience some delays, Milne said.
Telstra currently has almost 1.5 million customers accessing emails across its network.
It estimated that the cost of providing both the credit rebate and antivirus software at $25 million.