Unified communications integrator, AGC Networks, has achieved Platinum Partner status with Avaya.
It has become one of the first partners to qualify at this level under Avaya’s recently updated Connect 2015 guidelines. CCNA is also a platinum Avaya partner.
AGC maintains more than 85 individual Avaya certifications under the solution expert categories including enterprise unified communications, enterprise contact centre, mid market unified communications, mid market contact centre, Avaya video and networking.
“We enjoy pride of place as the most certified Avaya partner in the A/NZ region with aspirations to grow into the APAC region,” AGC Networks Australia vice president and country manager, Tony Heywood, said.
Within a year, AGC has been able to grow its revenues by about 35 per cent and customers by 25 per cent. Heywood attributes this to the changes the company has made in relation to its technology and vertical market focus. Heywood landed the top role at AGC in September 2013.
“We’re growing in all directions, but we had to establish a good foundation first. We stopped trying to be all things to all people and that’s paid dividends,” Heywood said. “We have also focused our resources on projects where we think we’ve got a unique position.”
Not ignoring cloud technology, Heywood spies a good opportunity for the business to focus on providing an on-premise managed technology environment.
“We’re picking industries that have a high level of compliance with data management such as the legal industry, education and financial services,” he said. “A big part of the future of the business is around consulting in the data management environment.”
AGC Networks was previously called GlobalConnect that was a part of a joint venture between Avaya and Tata, which was then sold to Essar Group in 2010 sparking the name change to AGC. Essar also has a business process outsourcing company called Aegis. For a while, AGC sat under the Aegis umbrella, but now Heywood reports into AGC’s international business.
AGC Networks Americas CEO and president international operations, Sanjeev Verma, said Australia has been a key market for the company in the past few years.
“We are one of the few solution integrators in the market that has the ability to serve its customers locally and globally,” Verma said. “We expect to see growth and momentum in Australia, looking to add adjacent products and services to our strong unified communications play in Australia.”