Microsoft has migrated Eagle Boys IT systems to its Azure platform.
The Australian pizza delivery chain has done away with its Infrastructure-as-a-Service model in favour of a Platform-as-a-Service model to increase its bottom line.
Eagle Boys IT manager, Darryn Parker, said the December migration was completely seamless.
"There was zero downtime and zero lost orders for the business," he said.
"We have already seen an increase in response times at the end-user side and an overall smoother user experience.”
Parker said the migration to the Microsoft Australian Geo allowed the group to manage franchisees’ IT environment from one central location.
"It means we can ensure the IT stack inside the store conforms with the standard operating environment, and it means new staff and stores can easily be on-boarded to the network," he said.
"The great advantage of using Microsoft Azure at Eagle Boys is that you don’t have to build a whole new business from scratch. You simply need to plug into the platform and your business is off and running.
He said working from a central network also empowered the company to stay engaged with franchisees and source continual feedback on what they were seeing in their market and how to better support them.
"Similarly, our partners Microsoft and Data #3 do a great job managing our IT environment, allowing us to spend time concentrating on our customer experience," he said.
Eagles Boys partnered with Readify to perform a ‘lift and shift’ migration from its existing host provider, which was around 20-odd virtual machines.
These were redeployed on the Azure environment. It is now in the process of consuming the PaaS offerings from Microsoft Azure
The group also moved its SQL databases.
Parker said Eagle Boys would be unequivocally PaaS, and it would be embedded into the company's code base.
"Using Microsoft Azure means we will not need to worry about operating systems or how much space we’re consuming," he said.
"Our IT systems will just work, and we can focus on making and delivering great pizza via a superior user experience.
"A proof of concept for our e-commerce platform was also recently undertaken in Microsoft’s Azure region in Singapore, where we were particularly impressed with the ease at which the deployment took place. Therefore, this is another area we may look to use Microsoft’s cloud services locally.
"Ultimately, Microsoft Azure removes the noise around hosting, around disaster recovery, around uptime, so that we can focus on what matters most to our business: delivering a great customer experience and selling pizzas.