Dimension Data has helped mining contractor, Thiess, halve its network maintenance costs, while providing deeper performance insight with a Riverbed solution.
Thiess’ Australian IT network spans 150 sites and supports 10,000 users across the country.
The company has enlisted Dimension Data to replace its ageing WAN optimisation fleet
Thiess data centre manager, Mat Williams, said partnering with Dimension Data throughout the procurement and implementation stages meant he had a trusted adviser on hand to guide him through the process and ensure the end result delivered the business outcomes he was seeking.
“We really wanted to drop our capital costs and operating costs, while simplifying our ICT support model,” he said.
“We were able to consolidate multiple appliances into just one, reducing our maintenance costs by around 63 per cent across our sites, in our business this is a really significant saving.”
He said the savings from the solution had paid for the implementation and allowed the firm to plan for new innovations.
“The holistic approach that Dimension Data and Riverbed came back with, gave us just what we wanted and just what we needed – they matched 99 per cent of our business requirements whereas other vendors were closer to 70 per cent.”
Thiess senior network architect, Brad McGinn, said the new application and network performance products from Riverbed Technology gave him access to information and diagnostics previously unimaginable.
“The reports I have now are the kind that you dream about having for the network, we never had these before because generally those reporting products cost an absolute fortune,” McGinn said.
Dimension Data, director of business unit operations, Pete Murray, said, after consulting with Thiess and taking the time to completely understand what their needs were, a solution was found that met almost every single business requirement.
“With a business the size and complexity of Thiess, it’s crucial that any change to IT infrastructure is managed flawlessly to reduce any potential risks – not only during implementation but also in the future,” he said.
“After understanding exactly what they needed, we found a solution that ticked almost every one of their boxes.”
Riverbed Australia, alliances director, Reuben Bennett, said the solution addressed both current and future business needs.
“Essentially, Thiess wanted to consolidate data, or be given the option to consolidate data at a future point,” he said.
“They wanted to be able to give better performance to applications they deliver today from their current data centre, across a global network, and give a consistent end-user experience on those applications.”