Interactive Intelligence has launched a new Cloud-based enterprise collaboration service delivered from its PureCloud platform.
The first in a series of Cloud services to be delivered from the platform, PureCloud Directory, was designed to increase productivity and enhance collaboration by enabling employees to quickly find, connect and communicate with the right person with the right set of skills at the right time.
The new service allows workers to connect and collaborate in real-time, with “one-click” employee contact options for email and IM speed responses to individuals or groups.
Also offered is the ability to transfer and share documents and files by attaching to chat sessions.
Integration across Active Directory, HR systems, and CRM systems such as SalesForce and others means employee information is kept synchronised to increase information accuracy and simplify its management and administration.
There is also support for smartphones and tablets, giving employees anytime access for improved responsiveness.
Interactive Intelligence chief marketing officer, Jeff Platon, said the company designed PureCloud Directory to make enterprise collaboration easier by using intuitive social media design and offering accessibility via web browsers and mobile devices.
“Offering it via our multitenant PureCloud platform gives customers the added advantage of fast and easy deployment, maximum reliability and unlimited scalability.”
The PureCloud platform is a secure, Cloud-based repository that provides user management, single sign-on and group management.
The platform exposes an application programming interface that enables users to access the functionality of all services from web or mobile applications.
PureCloud Directory is offered through the Interactive Intelligence channel of approximately 350 resellers worldwide, and through the company’s direct sales force.