The New South Wales Government has established a memorandum of understanding (MOU) with Infosys and Unisys to progress shared services for NSW Government agencies.
This is another step in the Government’s move to privatise services. These are currently provided by the government organisation, ServiceFirst.
NSW minister for finance and services, Dominic Perrottet, said the Government had been examining alternate options for the delivery of shared services.
“As part of the analysis, shared service companies were invited to provide submissions for delivering human resource, ICT, finance and other shared services to more than 6000 public servants across government.”
“Infosys and Unisys, both have expertise in providing shared services and currently provide services to a range of private companies."
“By establishing the MOU we are committed to working with the organisations to explore options for how they could soon provide services for government agencies.
Government agencies including the Treasury; the Office of Finance and Services; Planning and Environment; as well as Premier and Cabinet, currently receive shared services from ServiceFirst.
“The establishment of a memorandum of understanding provides a certainty to clients, as well as staff, as it creates a clear pathway for the future transition of services next year,” Perrottet said.
The government said it expects the MOU to be finalised and signed by all parties before Christmas. A decision on the final arrangements will be made in April following what the Government describes as detailed due diligence and contract negotiations.
The Minister claimed the move towards sourcing shared services from the private sector was aimed to improve service delivery, quality and to ensure value for money for government and taxpayers.
“A scalable model of shared services gives government flexibility and choice, as we are able to more easily adopt new and emerging technologies.”
“The two new delivery partners will bring specialist experience as well as knowledge of industry benchmarks and standards and will provide enhanced business practices.”
“Once we transition to the new delivery model it is hoped that there will be greater consistency for shared services across the sector, as the new service providers will have performance and delivery benchmarks built into their contracts.”
ServiceFirst will continue to provide shared services for agencies while the new service contracts are finalised.