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Volante and Plumtree tackle emergency services

Volante and Plumtree tackle emergency services

Volante has won an implementation rollout for the ACT Emergency Services in conjunction with portal vendor, Plumtree.

Volante services manager, Tung Chau, said the phased approach would eventually allow 1500 volunteers to remotely communicate with their headquarters. The portal project commenced four months ago.

"It was a relatively small but key win for us into the Canberra market because it is only our second win there," he said.

Volante undertook customisation and deployment work to get the portal up and running during the first six weeks, Chau said.

The initial phase includes rolling out a staff intranet to increase internal user visibility, he said.

The Plumtree portal provides a single point of electronic access for all Emergency Services Authority information in the ACT.

It will be tailored to meet user requirements for the authority and its four main agencies, the Fire Brigade, the Ambulance Service, the State Emergency Service and the Rural Fire Service.

"The information that Emergency Services requires already exists in different formats in the different agencies," ACT Emergency Commission, Peter Dunn, said, "so it's a matter of bringing it together in a central decision support environment so people can make more informed decisions."

The vendor's move to an indirect sales model has benefited Volante, which has become its main integration partner, Chau said. The integrator has undertaken three Plumtree installations including a 1600 internal user install for the Salvation Army Employment Plus.


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