Sydney-based Oracle e-business service provider mPower has become the first Australian company to roll out BMC Software's Patrol Express - a downscaled, agentless version of BMC's enterprise systems management solution, Patrol.
The company, which was recently purchased by Melbourne-based IT consulting and professional services provider Oakton, intends to sell Patrol Express as a subscription service and remotely manage it on behalf of Oracle customers.mPower hopes to grow its business 100-fold over the next 12 months on the back of the Patrol Express service. "Our vision has always been to create a one-stop Oracle shop," said mPower systems director Mark Pavkovic.
He said there is high demand within the Oracle community for a solution that monitors applications and platforms, with an eye to improving availability and quality of service measurement. "With Patrol Express we can deliver this to clients without the need to develop our own systems or install client software at our customers sites."
A huge advantage to resellers like mPower is that they can bill customers in advance while BMC bills three months in arrears.
The move represents a significant change in the provisioning of remote support services (RSS). BMC's vice president for South Asia Pacific, Bill Dunn, said he expects an ever increasing percentage of sales to go through channel partners. Currently the channel accounts for only 25 per cent of business. "Our IBM-type partners remain steady, but there is more growth in vertical markets and value-added resellers," said Dunn. This is largely because Patrol Express will hit the channel's predominant customer base of medium-sized organisations.
Dunn said one New Zealand reseller is passing on the Patrol Express service at no charge, using it as a vehicle to become entrenched in their customer's infrastructure.
Meanwhile, BMC is completing the acquisition of e-business infrastructure software maker Remedy for $350 million. The company was previously owned by Peregrine Systems, which purchased Remedy last year in a cash and stock deal valued at more than $US1 billion. Peregrine has since filed for Chapter 11 in the US. "Remedy fills a gap that we knew we had but that we weren't prepared to overspend to fix," said Calvin Guidry, BMC vice president and general manager, enterprise systems management, in Sydney last week for BMC's Software Forum 2002.