HDS gets serious about services

HDS gets serious about services

Hitachi Data Systems is going for broke in the services space with the launch of its Global Solution Services (GSS) division worldwide.

The Australian GSS division will be headed by Ross Harper, who has been appointed director of services and support for Australia and New Zealand.

According to Harper, the division will initially offer implementation, migration, consolidation and data management services for its 9900 Lightning enterprise software range. Harper said that none of its current channel partners will be negatively affected by the formation of the services division because none of them provide services for the HDS enterprise range. The vendor will continue to sell the Lightning products and services direct to its enterprise customers.

By the end of the year, GSS will offer services for its Thunder 9200 mid-range suite. Harper said that although some of its channel partners offer implementation services for the Thunder series, the GSS division will not offer the same set of services as its existing partners.

"We will not be offering any of the services our current service provider partners offer, otherwise we'd be crossing our channel," he said.

Harper said that GSS will offer services as a module that resellers can on-sell. "We'll offer them a software and services package. The bundles will be easy for resellers to sell because they can offer their customers a complete solution that has a beginning, a middle and an end, and which carries a single price tag."

While HDS's wholly owned services business, hojo8, continues to show profitability, Harper said HDS decided to create an in-house services model that could be rolled out globally.

"Hojo8 offers different kinds of services than GSS, such as disaster recovery, outsourcing and hosting. Rather than adding software services to hojo8's services portfolio, we decided to create a services division that was consistent with what was being rolled out internationally. While hojo8 continues to operate profitably, you couldn't apply the hojo8 model globally."

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