Trilogy shifts focus to network services

Trilogy shifts focus to network services

IT services company and software distributor Trilogy is set to officially open its new Networking Operating Centre (NOC) and begin offering customers managed network services.

Trilogy began as a distributor of niche software products for verticals such as hospitality, rental and hire businesses and wholesale distribution. It has since diversified into a range of IT services including onsite hardware maintenance, hardware lease and rental services, and implementing thin-client and WAN network infrastructures.

Trilogy has now diversified even further, spending the last 18 months configuring its NOC to offer services such as design and consulting for customers deploying network infrastructure, implementation of the network, and now remote management and maintenance of the network.

"Our objective in developing the MSP solution was to change our traditional method of providing network infrastructure support from a reactive service to a proactive service," said Bruce Davies, CEO of Trilogy CSI. "By introducing remote network management, not only can we respond to failure faster, but we can also prevent problems before they get to a critical stage."

The NOC was built using HP OpenView software, Compaq server hardware, EMC storage kit, Cisco networking gear and Trend Micro antivirus software. Two customers are already up and running and services range from $50 per month for basic management of a low-end device to $2,000 per month for a high-end device with guaranteed service-level agreements in place.

Trilogy chief operating officer Emily Ballantyne said one particularly strong value-add Trilogy's managed services offer is the ability for customers to log in to the NOC's view of their own network via a Web-based portal. "Not only does it provide them with peace of mind over our service, it also assists their IT manager with running their infrastructure," Ballantyne said.

The managed service also delves beyond managing the network and into the application layer, Ballantyne said.

Ballantyne said most of the managed service provider's first customers will be from its existing customer base in niche verticals. But in coming months the company will launch the service officially and attempt to win new business.

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