Dimension Data Cloud down for more than two days

Dimension Data Cloud down for more than two days

EMC claims responsiblity for the Sydney datacentre outage

Dimension Data's Australian Cloud has been out of action for more than two days after its Sydney datacentre encountered problems with its core storage infrastructure.

The outage started on July 2, according to the status page for Dimension Data's Cloud AU1 facility in Sydney.

The status page reported that the issues started at 10am with "intermittent connection issues".

On July 4, Dimension Data reported another incident during the "recovery process."

"The Vendor is working to bring them back online," it said.

"All recovery processes are halted and client servers are offline."

The service came back online at 2.39am on July 5, according to the report.

The Register reported that a small number of Dimension Data clients had been adversely affected by the outage.

"The incident occurred in a section of the Cloud datacentre’s core storage infrastructure, and required significant remediation action, including the replacement of hardware and restoration of services for all affected Dimension Data clients," according to a company statement.

EMC has confirmed to the Register it was source of the problem and provided the following statement.

“EMC is providing the highest levels of support to Dimension Data to restore services to our customers. The EMC and Dimension Data teams are working tirelessly to ensure the affected customers receive full service restoration.”

ARN has contacted Dimension Data and EMC for comment.

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Tags emcSydneydimension datathe registerDimension Data's Cloud AU1 facility


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