PC assembler and IT services outfit Ipex plans to use the experience it gained fulfilling government outsourcing contracts to provide outsourcing services to SME companies across Australia.
In an ambitious plan due to begin next year, Ipex plans to combine its intellectual property and contract management expertise with the services of hundreds of small resellers and integrators around the country to make IT outsourcing services a reality for small and medium businesses.
In such an outsourcing agreement, the typical customer would be a medium-sized business with more than 100 employees. Ipex would be the prime contractor and manage the deal, while channel partners would be Ipex's "hands and legs" to serve the customer's needs on the ground.
Ipex managing director Joel Schwalb said Ipex would provide priming and management of the contract as well as the management of service level agreements with IT vendors.
Schwalb said he would love to discuss the opportunity with resellers, particularly those in regional Australia. A typical channel partner would be a "local" business to a particular region with around 5-10 skilled employees. "The customers we want to reach are very dispersed -- we will need lots of local partners," he said.
Schwalb said it would take 12 months to achieve any scale with the program, but he was confident it would revolutionise IT services in Australia.
"We will make sure the Australian IT industry no longer needs the large multinational vendors involved in outsourcing," he said. "The multinationals can have the banks, we'll take the rest."
Ipex is already in discussions with potential customers and will soon host seminars for interested channel partners.