The Moreton Bay Regional Council (MBRC) claims it has saved 200 hours in the first three months since implementing TechnologyOne’s Mobile Work Management applications suite for its field crews.
The implementation occurred over a six-week period, and has since improved the accuracy of its database and allowed it to go paperless.
The Council deployed the technology to replace its former asset management system which did not provide native capabilities.
“Previously requests were workflowed via administration officers,” MBRC financial and project services manager, Keith Pattinson, said.
“Around 200 hours have been saved in three months by automating that process.”
The hour count represents more than half the 5800 customer service requests the MBRC has received in the last quarter for roads, drains, parks and buildings.
Pattinson told ARN the Council expects to achieve 75 to 80 per cent automation within the next two to three months.
“We want to get to the point where we’ve loaded all the schedules into the system so they can be automatically allocated to the appropriate team.”
Pattison said the Council has about 525,000 assets in its database, and expects to grow that significantly with Mobile Work Management.
The value of the contract was not disclosed.