Technology solutions provider, Datacom, has sealed a $1.2 million contract with the Australian government agency responsible for intellectual property rights.
Datacom will deliver contact centre services to IP Australia, under a four-year $1.2 million contract, out of its Sydney office.
IP Australia will provided with a more agile, customer-centric experience as they continue to digitise and migrate services online, according to a company statement.
IP Australia is the Australian Government agency that is responsible for administering Intellectual Property (IP) rights and legislation relating to patents, trademarks, designs and plant breeders’ rights.
The solution will be introduced over four years and includes the building of an intelligence platform that continues online migration and better identifies the needs and views of Australia’s innovators by capturing data from the customer service channels.
IP Australia general manager, Rob Bollard, said, IP Australia was committed to developing a more efficient and agile system to meet the needs of Australia’s innovators.
"We have chosen to work with Datacom, who have demonstrated our shared vision to deliver a frontline customer experience that provides intelligence to better support and educate our customers on the advantages of the new digital experience,” he said.
Datacom Connect managing director, Kirsty Hunter, said, the company was excited to be working with IP Australia as they embarked on their customer experience and digital strategy.
"The Datacom Connect business is one of the ANZ region’s leading multi-channel contact centre service providers with a proven track record of working with all levels of the public sector," she said.
"We are also pleased to be able to offer this service more broadly to other government departments through the multi-agency access arrangement”