Telstra has backtracked on its decision to terminate about 10,000 ONESeniors subscribers' existing landline numbers after the company's collapse.
Yesterday, Vocus Communications, which paid $500,000 for the collapsed assets of IBOSS International and One Telecom, told customers they would lose their numbers if they had not already reconnected with a new provider.
A Vocus spokesperson said Telstra had revised its advice given to Vocus yesterday in relation to number portabability.
"Contrary to yesterday’s news, Telstra today confirmed that customers can ask their new providers to transfer existing numbers," a spokesperson said.
"In the majority of cases, Telstra should be able to extract those numbers from quarantine, ensuring customers can retain existing landline numbers with new providers.
"This is a win for customers and good news for those still to put new supply arrangements in place.
Vocus, which acquired the iBoss and One Telecom assets (including ONEseniors) earlier this month, is continuing to redirect its affected customers to iPrimus, following its inability to reconnect One Telecom and ONEseniors customers which were cut off when the two companies went down.
iPrimus has set up a dedicated call centre for affected customers following negotiations initiated by One Telecom.
Customers wishing to opt for a different supplier can do so.Read more: Telstra claims world first 450Mbps network speeds over LTE
Vocus has not charged any contract termination fees related to this deal, and will continue to waiver such fees.
Vocus commenced contacting all customers by letter, email, phone, text messaging, and social media last week.