Newly-appointed One Telecom and iBoss International receivers have terminated supply arrangements with Telstra which has subsequently resulted in the unrecoverable loss of all ONEseniors landline telephone numbers amid the debacle.
Telstra services were previously only suspended.
Telecommunications company, Vocus Communications, has advised that ONEseniors customers which have not already reconnected with a new provider will have to do so with a new number.
Vocus, which acquired the businesses and customers of both iBoss and One Telecom (including ONEseniors) earlier this month, is continuing to redirect affected customers to iPrimus following its inability to reconnect One Telecom and ONEseniors customers which were disconnected once the companies went down.
iPrimus has set up a dedicated call centre for affected customers following negotiations initiated by One Telecom.
Customers wishing to opt for a different supplier can do so.
Vocus has not charged any contract termination fees related to this ordeal, and will continue to waiver such fees.
Vocus commenced contacting all customers by letter, email, phone, text messaging, and social media last week.
Vocus has been contacted for further comment.