Distribution Central has introduced a new ordering system to its Avaya Configurator which it claims eliminates the complexities resellers previously had in buying the unified communications (UC) vendor’s hardware.
The update marks the launch of v2.0 of ‘Avaya Configurator for DC’ (ADCD), an online portal through which the Australian distributor’s channel partners can process and manage small to medium enterprise (SME) customers’ Avaya purchases.
The basis of the new ordering system is an automated checkbox-style approach which translates the Avaya knowledge base into the ACDC interface; resellers can build an Avaya ‘shopping list’ for customers by selecting options from a set of predetermined fields.
For example, resellers can select how many digital and analogue lines will be required, and then bundle handsets, headsets, services, and security without necessarily possessing extensive product knowledge. The portal also contains real-time pricing, stock levels, deal registration, discount requests, proof-of-concept requests, and design imports.
A manual process is available to advanced partners which do not require the automated structure.
According to DC managing director, Nick Verykios, the key to ACDC v2.0 is that it grants channel partners the ability to build specialised quotes rather than demographic-based ones.
Verykios also said, “Previously there was no way to take Avaya’s big quote and turn it into a price. Now resellers can extract a quote into the tool to discover pricing.”
ACDC v2.0 went live to selected partners between one or two months ago as part of a testing period. The updated portal is now available to all partners across Australia, New Zealand, and Singapore, and is localised to each nation. Partners interested in the portal must request access from DC.
The launch of v2.0 marks the latest in a string of updates pushed out since the suite first went live in November 2011.
DC licenses ACDC to Avaya distributors around the globe, but only in regions in which other companies do not compete.
Accompanying ACDC v2.0 is the launch of an iOS-based Install Base Analytics and Management (IBAM) application that uses geo-tracked sales data collected since July 1, 2004, including every asset and software contract, as well as expired deals.
It allows every reseller to compare itself with other Australian and New Zealand (A/NZ) businesses.
Verykios said the distributor intends to roll out both Android and Windows versions of the app “soon,” but did not provide a due date.