Vocus Communications has confirmed it cannot reconnect One Telecom and ONEseniors customers affected by the court-ordered administration of iBoss International and One Telecom.
Vocus said on Wednesday that is was in the process of "unravelling the complex supply arrangements and corporate structure."
The company issued an update earlier today, stating, "Due to the complexity of the web of companies of the previous owners and the lack of support of the other telecommunications suppliers (other than Telstra) it is not possible to get the user services back online."
"Rather than protract the uncertainty any further, regrettably we have to confirm that existing OneSeniors and OneTelecom services will not be reconnected. The only way for these services to be activated is for each customer to sign up for a new service."
Vocus said it aims to assist those affected, and has worked with Internet services provider (ISP), iPrimus to enable new services.
iPrimus has thus far set up a dedicated call centre for transitioning One Telecom and ONEseniors customers.
Vocus also said it has commenced contacting all customers by letter, email, phone, text messaging, and social media.