Business IT consultant Panviva has partnered Mulesoft to develop its latest incarnation of SupportPoint Cloud.
The company has embedded Mulesoft's Anypoint Platform at the core of SupportPoint as part of its new microservices architecture.
Panviva chief information officer (CIO), Ben Cordeiro, said customers viewed SupportPoint as a must-have application for its ability to drastically lower costs and improve both the customer and employee experience.
"MuleSoft provides the integration platform for SupportPoint Cloud, with impressive, feature rich functionality that will help our clients connect front office and back office systems and deliver the right information to their staff so that they can perform their job right – first time, every time,” he said.
According to a company statement, the Anypoint Platform helps SupportPoint Cloud to connect to virtually any other application and make it easy for users to integrate SupportPoint Cloud with other products and standards, including Microsoft SharePoint, Documentum, HL7, CMIS, Microsoft Dynamics CRM, Salesforce and Zendesk.
Together with Sixtree, an Australian software integration consultancy, MuleSoft has provided Panviva with a complete integration. Cordeiro said Mulesoft's powerful platform allowed greater customisation.
"It provides for rapid deployment and greater flexibility," he said.
"As part of this we built a strong strategic partnership with Sixtree, which not only provided their invaluable expertise around Mule ESB, but also took the time to understand our broader architectural objectives and joined us in designing the best framework to achieve these goals."
“By automating the integration of applications, MuleSoft will play a critical role in enabling us to rapidly and continuously deliver innovation that ultimately helps our customers provide better service at a lower cost and with higher levels of compliance.”