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NSW government invites bidders for new ServiceFirst contract

NSW government invites bidders for new ServiceFirst contract

Registration of interest stage invites parties to present options for alternative service delivery models

The NSW government is seeking a new sourcing arrangement to enhance its ICT strategy through a new delivery model for back office support in various government agencies.

The government has invited the shared services community to register their interest and outline a new delivery model for ServiceFirst.

ServiceFirst combines 350 staff servicing 46 clients and about7500 people.

Services offered to government agencies include end-to-end transactional services, human resources, ICT, analysis, financial reporting and compliance.

State finance and services minister, Andrew Constance, said the government was determined to deliver more efficient outcomes and better value for NSW taxpayers, and engaging the private sector is the best way to achieve it.

“ServiceFirst provides a valuable service to the NSW Government, but if there’s a better way to support agencies and deliver services, we’re keen to pursue it,” he said

“We want to achieve value for money from shared service providers and we are open to different delivery models if it leads to better outcomes, reduced costs and increased productivity.”

He said the government intended to explore greater market participation through new commercial models to increase contestability and produce more efficient outcomes for the government and taxpayers.

“A new sourcing arrangement must enhance the NSW Government’s ICT Strategy, support our procurement program and align with other government policies,” he said.

“Any decision will be made on the basis that an alternate model improves services and reduces operating costs to agencies.”

As part of the registration of interest stage, which is scheduled for release in April, parties will be invited to present options and respective cost benefits for alternative service delivery models.

Responses to the return of investment will be assessed against a number of criteria to reach a subset of vendors that could potentially provide services to government.

Following market consultation, the department may consider later stages. The process is expected to be completed by late 2014.


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Tags NSW GovernmentAndrew ConstanceState finance and services ministerservicefirst

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