ISP Internode, the Apple iPhone, Southern Phone and Amaysim have all taken out major awards at the annual Roy Morgan Research Customer Satisfaction Awards in Melbourne.
The awards are based on the opinions of 50,000 Australian consumers and 22,000 business decision makers, who are surveyed monthly about their attitudes to service providers and product purchases.
Michele Levine, CEO of Roy Morgan Research, presented 39 awards to businesses that topped their respective fields with outstanding levels of customer satisfaction.
iiNet Group ISP, Internode won the Home Internet Service Provider of the Year for the third year in a row.
The top five ISPs in December, in terms of customer satisfaction, was rounded out by iiNet, TPG, Optus, and Telstra.
However levels of customer satisfaction for Internode and Optus dropped over the course of December.
Internode was the top ISP for 10 months of the year in the Roy Morgan polls during 2013.
The Apple iPhone won Handset Maker of the Year Award, while Southern Phone and Amaysim took out Home Phone Provider of the Year and Mobile Phone Service of the Year, respectively.
The awards are based on 12 months of data from Roy Morgan’s Consumer Single Source survey, as well as Roy Morgan’s Business Single Source survey.
Levine said the awards had earned a reputation as the most accurate and reliable measure of customer satisfaction in the country.
“By aggregating 12 months’ worth of responses to our Consumer Single Source and Business Single Source surveys, Roy Morgan is able to identify and celebrate those businesses — large and small — that have outperformed their competitors in customer satisfaction,” she said.