Risk mitigation a key focus for businesses: UXC Eclipse

Risk mitigation a key focus for businesses: UXC Eclipse

ERP software vendor also recommends due diligence with upcoming privacy law changes

Risk mitigation is a key consideration as stakeholders look for security and guaranteed project outcomes, according to UXC Eclipse.

COO at the enterprise resource planning (ERP) software vendor, Anne Callaghan, expects businesses will want to mitigate the risks associated with large projects and software investments due to continued global economic uncertainty.

“Businesses must demand their implementation partner offers quality assurance for all projects to mitigate the inherent risks associated with the software implementation lifecycle,” she said.

Because large-scale ERP implementations are often business critical, Callaghan said it is important to do due diligence before work begins to ensure everything can run smoothly.

At the same time, Callaghan said it is just as important to have senior executive sponsorship from the implementation partner.

“With an ERP implementation, you’re putting your business in the hands of another company, so you want to be sure that they will deliver the project,” she said.

“Having a direct line to management means that any concern can always be addressed immediately.”

Adjusting to change

As for companies that may be resistant to change, Callaghan points out changes to the privacy law in March will alter the business landscape.

When it comes to sharing customer data with other entities, organisations will need to have the correct procedures and safeguards in place.

Failure by companies to appropriately manage and protect their information and that of their customers may lead to significant fines.

“Organisations have to understand how the new privacy laws will impact their business, so it’s important to act now to be ready for the changes,” she said.

Patrick Budmar covers consumer and enterprise technology breaking news for IDG Communications. Follow Patrick on Twitter at @patrick_budmar.

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