Australian distributor and service provider, Pacific ICS, has been appointed the exclusive distributor of Metastorm’s business process management (BPM) software.
Pacific ICS is charged with distributing Metastorm’s BPM product e-Work to resellers across Australia and New Zealand.
Director of sales and marketing at Pacific ICS, Larry Roche, said e-Work had been available in Australia for about 12 months through a select number of resellers. All resellers in Australia would now source the product through Pacific ICS.
Pacific ICS will be able to offer Metastorm resellers greater support and services than the UK-based vendor. The distributor will assist resellers in developing process re-engineering consultancy services for their e-Work customers. It will also assist resellers by integrating e-work into other applications.
Roche said unlike other BPM products that were primarily designed to work as a standalone solution, e-Work provided business process management functionality across multiple applications.
Pacific ICS will continue to supply e-Work product to customers in the finance, insurance, legal manufacturing distribution sectors through its range of high-end business process management services, which include process re-engineering, business analysis and management services. It is also looking at further penetrating the government sector through its resellers.
Roche said Pacific ICS, however, would not be competing directly with its partners and would endeavour to ramp up its reseller partners’ skills so they too could penetrate the high end of the BMP market.
“Our intent is to create a market presence at the top end of the market,” Roche said. “We’re looking to expand our established partner base and are looking for reseller partners that have a strong value-add business model.”
He said that the government sector was a key end-user market and that the distributor was looking at further penetrating this segment through its resellers.