Apple will be giving Australian consumers 24 month warranties across its products after an intervention from the Australian Competition and Consumer Commission (ACCC).
ACCC was investigating Apple’s consumer guarantee policies and practices, and representations about consumer rights under the Australian Consumer Law (ACL).
The consumer watchdog was concerned that Apple had made a number of false or misleading representations to a number of consumers regarding their guarantee rights, including that Apple was not required to provide a refund, replacement or repair in circumstances where this was required by the consumer guarantees in the ACL.
Apple’s policies include a 14-day return policy and 12-month limited manufacturer’s warranty.
Apple has since acknowledged the ACCC's concerns, and that some of these representations to consumers may have contravened the ACL. It has worked with the ACCC to resolve these issues and has committed to taking a number of compliance measures.
“The ACCC was concerned that Apple was applying its own warranties and refund policies effectively to the exclusion of the consumer guarantees contained in the Australian Consumer Law,” ACCC Chairman, Rod Sims, said.
“This undertaking serves as an important reminder to businesses that while voluntary or express warranties can provide services in addition to the consumer guarantee rights of the ACL, they cannot replace or remove those ACL guarantee rights.”
The ACL came into effect in January 2011 and provides consumers with basic rights in relation to consumer goods sold in Australia. These basic rights operate in addition to any express or voluntary warranties offered by businesses and can't be excluded by a business’ terms and conditions of sale.