IT consultancy, Calvert Technologies, has overhauled Group Training Northern Territory’s (GTNT) technology infrastructure by replacing legacy hardware and existing Internet services with a fully private network utilising Telstra infrastructure.
GTNT required the update as it relies on technology to improve efficiency, but its widely distributed operations made it difficult to obtain cost-effective IT services, particularly throughout the wet season which carries flooding rains, cyclones, and power failure to some areas.
As servers were located at various offices, if one office dropped off the network during the wet season, it could impact the entire organisation.
Its operations were also hindered by regular outages as a result of outdated computer hardware which in turn made it difficult to collaborate between offices, and on occasion, rendered GTNT unable to pay apprentices.
Adelaide-based Calvert was appointed to perform an audit in July 2012. Managing director, Dean Calvert, performed a week-long assessment prior to recommending a complete overhaul, which was accepted and implemented as a part of GTNT’s business continuity and risk management planning.
In addition to implementing Telstra’s Private Network infrastructure, Calvert replaced a dozen old servers located at various offices with new virtual servers based on Telstra’s Cloud Server service. In less than 18 months, nine new servers are managing GTNT services including DNS, file and print, database, remote desktop, firewall, and telephony.
“With our new desktops and notebooks and the Cloud services, the speed of our network has obviously improved,” GTNT marketing and communications manager, Daman Foy, said.
“Dropouts are no longer a problem and any issues we experience now are usually quite minor and quickly fixed.”
Following the hardware implementations, Calvert was hired to provide ongoing management and support of GTNT’s network.
“Calvert’s remote support has been terrific,” Foy said. “We can phone in or email Calvert to log a job, we get an email confirming its receipt, a second email saying the job is allocated and a third saying it is resolved. We are getting issues resolved quicker now than when we had a provider in the same city.”
In addition to Calvert’s management, Telstra actively monitors network links so that problems can be addressed before they impact the organisation.
GTNT expects the entire project to deliver payback within 18 months.