IBM Global Services Australia (IBM GSA) is gearing up to launch business process outsourcing services here, starting next year.
Philip Wing, general manager, strategy and business development, said IBM GSA is currently assessing the local market, and looking for potential partners, in preparation for rolling out BPO offerings. IBM GS has been active in business process outsourcing since launching BPO offerings in the US more than a year ago. The company is now rolling out BPO services globally.
Outsourcing services that are IBM GS' core BPO offerings in the US are likely to be on offer as part of the Australian initiative. They include:
* customer relationship management -- including customer selection, acquisition, development and retention;* sourcing and procurement of non-production goods;* employee (HR) services.
Currently BPO accounts for just 5 per cent of IBM's outsourcing revenues according to Karen Riley, general manager of business process offerings, IBM GS. She predicted it will become a major part of IBM GS' business as the BPO market grows.
According to analysts, the worldwide market for BPO will approach $300 billion by 2000 with an annual growth rate of 20 per cent.