Toshiba on Tuesday began a recall of RD-2000 HDD/DVD-RAM video recorders in Japan following a spate of customer complaints.
The RD-2000, which retails for around 180,000 yen ($US1488), features a hard disk drive and a DVD-RAM drive that allow users to record TV programs using either drive or copy shows from one drive to the other. The company claims that it is the first of its type to be made available to consumers.
Users, however, have noted problems with the RD-2000 hard disk drive, including an inability to record programs from the DVD-RAM drive, along with other glitches, such as errors that occur when recording data on a new DVD-RAM disk, a company statement said.
The problem began as soon as Toshiba rolled out its boasted RD-2000 model in April, four months later than its originally scheduled launch date in December 2000. Since the video recorder's launch, the company has received complaints from users and the source of reported glitches in the device had been examined, according to Midori Suzuki, a spokeswoman for Toshiba.
The source of these problems have since been identified and 26,000 units out of a total of 27,000 shipped are now being recalled, Suzuki said. RD-2000 units manufactured from July are not affected by the recall as the glitches have already been fixed in these units , she said.