Questions about Microsoft Lync’s reliability are only coming up now because it has become a contender, says Nexon Asia Pacific's unified communications business manager, David Russell.
A relatively new player in the enterprise real-time communication space, Microsoft Lync is unique in that it is software only and runs on a single stack.
For this reason, questions surround its reliability have cropped up, something Russell did not see with Lync’s predecessor, Microsoft Office Communications Server (OCS).
“Back with OCS, there were no such conversations,” he said.
“There was no way you could position an OCS solution to replace or compete with traditional solutions.”
This changed with last year's Lync, which Russell said was the first time Microsoft allowed people to build a redundant core with the solution.
“If you look at an Ericsson or Alcatel-Lucent solution, they are said to come with a high level of redundancy, where you can create multiple layers of redundancy from the core,” he said.
With Lync 2013, Russell said Microsoft has implemented those architectures.
“There’s a view in the marketplace now that Lync 2013 has the architecture and the resiliency framework now to compete in the market against the other solutions,” he said.
A latent issue
When it comes to unified communications running in the Cloud, a common concern from customers has tended to be latency.
Russell admits that it is something a company such as Nexon needs to look at “every single time” with its clients.
However, he said it is an area where Nexon has an advantage because of its MPLS (Multiprotocol Label Switching) pedigree.
“We have done these types of solutions with our clients running over MPLS networks,” he said.
“We have learned from our failures and successes, and then used our experience while building these solutions.”
By getting Lync connected with Nexon’s high speed network, Russell said that allows the company to go back to its client and assure them.
“Based on this type of architecture and amount of throughput, we are able to guarantee a certain level of latency to their business,” he said.
“Since we guarantee service levels with customers, there are penalties involved and the ability to get out of the contract if we don’t deliver on the service level.”
Patrick Budmar covers consumer and enterprise technology breaking news for IDG Communications. Follow Patrick on Twitter at @patrick_budmar.