UPDATED: Telstra acquires NSC Group

UPDATED: Telstra acquires NSC Group

The acquisition will strengthen its contact centre technology services

Telco giant Telstra has acquired unified communications integrator, NSC Group.

According to a report in the Australian Financial Review, the deal is worth about $100 million.

NSC has about 230 staff supporting more than 600 customers across Asia Pacific region.

Telstra Network Applications and Services head, David Burns, said the acquisition would strengthen its contact centre technology services.

“We are committed to giving our customers powerful communication solutions that improve the efficiency of their businesses and enhance the way they serve their own customers,” Burns said.

“Contact centre solutions are highly valued by our customers and NSC’s technical skills, integration capability and reputation for speed to market make this an important and exciting addition to our NAS portfolio.

Burns said adding NSC’s capability to Telstra’s own unified communications and network-based services including cloud, managed networks and security, will help it create even more compelling solutions for customers.

NSC Group Chairman, Craig Neil, said the acquisition would give Telstra complete contact centre capability and give current NSC customers access to the broader range of Telstra’s products and services.

“We know our customers will continue to receive outstanding service and our people will add great capability to Telstra,” Neil said.

Telstra’s Network Applications and Services portfolio provides enterprise and business customers managed network services including cloud, security and communications services.

In the year ending June 30, the portfolio increased revenue by 17.7 per cent, including the commencement of a $1.1 billion six year contract with the Department of Defence as well as international agreements with Jetstar and Fitness First.

NSC is Avaya’s largest reseller in the contact centre and unified communications market in Australia. Telstra is also an Avaya platinum partner.

Avaya A/NZ managing director, Tim Gentry, told ARNthe acquisition will provide new opportunities for Avaya and NSC's customer base to get differentiated services.

"We have a relationship with Telstra and NSC and we're excited by the new opportunities in the future," Gentry said.

Distribution Central, managing director, Nick Verykios, said it would continue to work on deals together with NSC Group.

"NSC has so much intellectual property in what they do and to be able to take it to the scale that Telstra will be able to, is very exciting," Verykios said. "They've built a business that can be acquired especially during these times, is great news for any significant supplier to NSC."

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Tags TelstraAvayaNSC GroupCraig NeilDistribution Central (DC)

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