Looking to broaden its services into the education sector, CallCentrix has struck a new partnership with local NetSupport software distributor, Logical Connections.
Under the new arrangement, the Sydney-based integrator will become an accredited partner for NetSupport and will bundle the product suite into its call centre, CRM and customer field service solutions.
CallCentrix director, Pablo Bersais, said it had previously concentrated its efforts on the corporate market. The new deal would now see it customise solutions for educational users, he said.
"With NetSupport School we can now deliver tools to schools, Tafes and universities which will enable them to extract more benefits from their IT resources," he said.
The addition of NetSupport's asset management products to its solution set would also allow the integrator to enhance its helpdesk toolsets to incorporate more than one user, he added.
Logical Connections was awarded a distribution contract for the NetSupport products in October. Its managing director, Craig Russell, said it had worked with CallCentrix prior to officiating the deal to ensure that the NetSupport product was suitable for its solutions. The integrator's expertise in helpdesk support, coupled with its push to expand into other vertical markets such as education, had made them a suitable choice for the product, he said.
"One of the failings in our past, and one which is common to niche distributors, is the mis-aligning of distributor and partner expectations," Russell said. "With CallCentrix we have spent the time to make sure that we understand their business and how the NetSupport product set can complement their current and planned offerings and this is the model for all of our partner relationships."
Russell said Logical was now in the process of signing up additional resellers for the product through channel recruitment partner, Stratigisolve.
"We're trying to cover off geographical and vertical areas without extensive overlap," he said.
While not specifying projected sales figures, Russell said the distributor expected the NetSupport business would represent around 90 per cent of its total business within 12 months.