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Real-time ATM transaction surveillance now a reality

  • 14 December, 2004 13:41

<p>Allowing banks to minimise the incidence and impact of fraud
and provide extreme customer service</p>
<p>Sydney – 14 December 2004 – Integrated Research (ASX:IR) the world’s largest supplier of systems and application management solutions for HP NonStop servers today announced the release of PROGNOSIS® Transaction Surveillance for ATM (Automated Teller Machine) and POS (Point of Sale) systems. This new product seamlessly integrates with the proven real-time architecture of the existing PROGNOSIS BASE24 software suite to provide a holistic BASE24 monitoring and performance management solution.</p>
<p>Andrew Moran, Integrated Research’s product manager for banking and finance applications, says, “PROGNOSIS Transaction Surveillance is the first product to provide real-time access to ATM and POS transaction details, including PAN (Primary account number) information, with negligible impact on system resources. It eliminates the heavy reliance on dedicated personnel, who until now have had to manually extract historical detail from transaction logs.”</p>
<p>Using sophisticated multi-conditional pattern matching with the ability to monitor individual transactions as they happen, this new product enables a number of functions, most notably in the area of fraud detection. Fraudulent activity can be detected within seconds, allowing financial institutions to act fast and minimise their losses due to card fraud.</p>
<p>“Extreme customer service is also now possible,” according to Moran, who provided the example of an ATM retaining a customer’s credit card…. “Customer Service personnel now have instant access to these types of problems and can initiate customer contact immediately - explaining why the card was taken, and providing advice on how the issue can be resolved.”</p>
<p>Moran says, “With PROGNOSIS Transaction Surveillance banks can minimise the incidence and impact of fraud; provide extreme customer service with advanced benefit features; and reduce reliance on personnel needed to manually sift through historical data logs to uncover transaction information.”</p>
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<p>About Integrated Research Ltd</p>
<p>Since 1988 Integrated Research has been a leading developer of real-time systems and application management solutions for high-availability distributed computing environments based on the proven PROGNOSIS architecture. The world’s largest bank, telecommunication company, stock exchange, computer hardware manufacture and ISP all rely on Integrated Research solutions – as do customers in 50 countries. Integrated Research is a publicly listed company with offices in the USA, Europe and Australia.</p>
<p>Information about Integrated Research and its products is available at</p>
<p>Media Contact:
Andrew Moran
Product Manager
+61 2 9921 1546</p>

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