Hewlett-Packard has discovered a defect in some of its computer monitors that can deliver an electric shock to users and is working to identify and replace the affected products, the company said.
The defect affects a small percentage of HP's 17-inch CRT monitors sold since last July in the US, Canada and several Latin-American countries, the company said in a statement.
The defect is the result of a manufacturing irregularity and affects about 0.01 per cent of HP's HP 71 CRT monitors (model No. D8903A). The company has shipped 92,400 monitors bearing that model number in the Americas since July 2000, HP spokeswoman Andrea Bass said.
HP has so far inspected 35,000 of these units and has discovered four that are faulty, Bass said. The company knows of one customer who received an electric shock, which is what alerted HP to the problem, and that person did not suffer physical injury, according to Bass.
The company will not conduct a recall, meaning it will not advise all customers who bought a potentially defective monitor to return it, she said. HP has alerted customers and resellers who received the potentially affected monitors and is advising them about methods for checking whether or not their monitor is affected and how to have it fixed or replaced, HP said in the statement.