Veritas and Symantec sales staff should not meet customers to discuss concerns over the companies' impending merger, according to leaked documents.
Internal advisories to Veritas sales staff, obtained by IDG, list 'do's and don'ts' for dealing with Veritas customers during the merger period.
Included is an advisory on how Veritas sales staff should team with Symantec to deal with Veritas customer inquiries.
"Respond to customer inquiries for joint meeting as long as you confine meetings to general discussions of the potential benefits of the proposed merger", the document says.
Other documents also advise Veritas sales staff to reassure customers that support will continue, and that there is no product overlap between the two vendors.
A Veritas spokesperson contacted by IDG said the company could not meet customers to discuss concerns on the merger as no specific details would be available until it was complete.
Veritas then could only hold "general" conversations with customers, she said.
The two companies announced Symantec's acquisition of Veritas last week.
Under the terms of the deal, the merged company will retain the Symantec name and brand.
According to the Veritas documents, Symantec will establish a long-term plan to move the Veritas company brand to Symantec.
The deal is expected to close in the second quarter of 2005.