Cloud contact centre solutions provider, NewVoiceMedia, has opened a new regional headquarters for its Asia-Pacific (APAC) operations, located in Sydney’s Darling Park business centre.
UK-headquartered NewVoiceMedia is behind ContactWorld, a product designed to provide contact centre technology as a ‘true Cloud service’. With clients ranging from small businesses to large corporations and multi-site contact centres, the vendor said its business model is similar to that of Amazon, Google, and salesforce.com.
According to recently appointed APAC vice-president, Brett Waters, the new headquarters has been launched to accommodate for growing demand in the region, and forms part of NewVoiceMedia’s global expansion strategy.
“The company’s expansion into Sydney…will strengthen our footprint in APAC which is one of our highest growth regions,” Waters said. “As an industry leading organisation, we are always looking for ways to better service our customers and prospects, and the opening of this office provides us with an excellent facility to base our team.”
Globally, NewVoiceMedia is growing at more than twice the rate of the Cloud contact centre market, according to DMG Research, and has doubled the number of staff in the last year to meet demand for its technology.