In a bid to attract more regional partners, Fujitsu has introduced a service program to allow qualified partners to purchase Next Business Day (NBD) parts only warranty uplifts, and service Fujitsu server hardware that they have sold.
“Regional IT service providers are largely neglected by other tier 1 vendors, and a key market segment for us as we continue to drive growth in our channel business in 2013,’ Fujitsu channel manager, Daniel Campbell, said.
“Feedback from regional partners in our recent rural road show highlighted servicing as a major issue; being able to service what they sell was flagged as critical by the majority.”
Campbell said regional IT service providers want the ability to service equipment they sell in order to maintain control of their clients, and to take on the responsibility of meeting SLA’s themselves, especially in areas where quicker response times and around the clock coverage is not currently available.
Under the new program, Campbell said qualified partners will be able to purchase a parts only warranty uplift, which will allow them to log a call with Fujitsu and have a replacement part dispatched to their premise on the next business day – they can then deliver the onsite component of the warranty themselves.
If a partner wishes to offer tighter SLAs to their clients they can purchase spare parts and hold them locally, then swap the faulty parts out once they have completed a job.
IT service providers that wish to participate in the new program, and order parts only warranty uplifts, will be required to obtain ASP (Authorised Service Provider) certification.
He said certification requires participation in about12 hours of Web-based training, and the completion of a three-day classroom training course. Upon completing the course exam, participants will be provided with a certificate of certification and a unique authorisation number that will need to be included on all orders for Parts Only Warranty Uplifts.
“We are very excited to be able to offer this unique level of warranty support to our regional partner network. As well as differentiating our position to attract and recruit new regional partners, it also allows us to further expand our service network, and via our partners, offer tighter SLAs in regions of Australia where onsite support is not easily available,” he said.