A global survey of 600 Kroll Ontrack Data Recovery customers has found that while 66 per cent of Australian respondents had a backup solution in place at the time of data loss, the backup was not up to date or operating properly.
Kroll Ontrack is a provider of data recovery and ediscovery solutions. Its survey of 600 is comprised of respondents from North America (27 per cent), Europe (58 per cent), and Asia-Pacific (15 per cent) - 36 were from Australia.
The survey also indicated external hard drive backup is still the most used approach to backing up both business and personal data. Sixty-six per cent of Australian respondents utilised an external drive solution, with only 20 per cent claiming to have used the Cloud, and nine per cent backed up to tape.
Globally, one third admitted to experience personal data loss, and two-thirds to business data loss. Further, 87 per cent of those experiencing data loss indicated they are extremely likely or somewhat likely to seek a backup solution. As expected, nearly 60 per cent are seeking an external HDD solution, and a quarter is looking to the Cloud.
“Leveraging a data backup solution is critical for any business or individual protecting against data loss,” Kroll Ontrack APAC general manager, Adrian Briscoe, said. “However, as our recent survey results demonstrate, even a reputable Cloud or external media solution does not always provide predictable results.
“An effective backup solution hinges on the user or IT administrator attentively validating the solution is functioning as expected and verifying the backup is complete.”
Kroll Ontrack said there are several issues which can lead to surprise data loss, including:
- External drive connected on occasional basis, and backup not automated.
- Computer off during scheduled backup without being configured to perform at a different time.
- Backup software failure.
- Backup out of destination space.
- Not all devices covered for backup.
- File lost before scheduled backup.
“While World Backup Day [March 31] reminds us that employing, monitoring and validating an effective solution is the key component in the fight against data loss,” Briscoe said. “Enlisting the assistance of a reputable and experienced data recovery provider when loss happens will provide organisations… with the best possible chance of recovering their important data.”