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Symantec adds service arm

Symantec adds service arm

Security specialist Symantec is attempting to escape the stigma of being an an antivirus and utilities company with the addition of a security services arm and an increased push into the enterprise sector.

The offering which includes implementation, consulting, education and training of managed security will be available to resellers to on-sell, according to John Donovan, managing director of Symantec Australia and NZ.

Donovan was cryptic about the specifics of the offerings in light of Symantec's Global Partner Program launch in early July, when all will be revealed.

However, he assured Symantec partners that the developer was still "100 per cent hand-on-heart" channel focused. "The success of our services model is based directly on the success it has with our reseller partners," Donovan said.

"The Global Partner Program is incredibly detailed and probably the most comprehensive security services training program the channel has ever seen," adds Kerrie-Anne Turner, recently appointed director of Symantec Security Services, Asia Pacific.

Also reluctant to give too much away, Turner said the program was developed with a strong emphasis on enabling new business opportunities for channel partners. After an aggressive two-year pursuit of the enterprise space, Symantec has secured a 50 per cent market-share while simultaneously growing its presence in the consumer space. The security vendor is also looking at ways to translate this into benefits for its resellers Turner said.

"As IT infrastructure environments become more complex, it becomes more difficult for organisations to conduct an accurate audit of the network and its security policies and practices. This increasingly requires specialised knowledge, experienced staff and can take months to complete" said John Holland, vice president of Symantec Security Services.

"As a result, companies have identified the need to outsource the entire security operation and are employing experts to manage it. They benefit from up-to-date expertise, superior service and response and thelatest technology."


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